Privacy & contact

A clear conversation.

This website introduces TRIOD Agency and helps you prepare an inquiry.

Submitting an inquiry

When you submit an inquiry, we securely store your name, email, organisation, situation, proposed action, decision timing, support choice, optional website/profile URL and source page/button context to understand and respond to your request. Our server queues or sends an email notification to TRIOD through our email delivery service. A pending notification does not require you to resubmit. Please share only information needed for the conversation.

Using the assessment tools

Your answers remain in the current page until you generate a brief. Your name, email and answers are then processed by the website server to produce a rule-based report. A signed report handoff is kept temporarily in this browser tab for up to 24 hours so it can accompany a follow-up inquiry; it is cleared after submission or restarting the assessment. Assessment answers are not stored as a lead unless you request follow-up. Submitted inquiries are stored securely to manage your request. Generating a brief does not submit an inquiry. To request follow-up, complete the shared inquiry form after your report; your inquiry details, source tool, assessment answers and generated report are stored privately and included in the email notification to TRIOD. Reports are not automatically emailed to you. Save or download your brief before leaving the page. Do not include confidential customer records or sensitive personal information.

Ramadan readiness check

The Ramadan check computes an anonymous reading in this page without storing your answers on our server. If you explicitly save/email it, we store your details, answers and report and queue the requested email. Worksheet notes stay on this page and are included in your downloaded PDF. Where offered, the optional article series requires its separate unchecked choice. We do not collect a WhatsApp number in this assessment.

Funnel assessments and follow-up

Some solutions funnels let you receive a preliminary result without providing contact details. We temporarily store your answers and result privately so you can save it or attach it to an expert inquiry. Anonymous result access expires after one hour; expired records are removed by scheduled retention. Generating this result does not create a contact record, submit an inquiry or queue an email.

If you choose a public website scan where offered, we inspect a bounded set of public pages and temporarily retain the scan job and observed signals. Scan access expires after 24 hours; scheduled retention removes expired jobs. You can continue without a scan. Public-page observations do not verify expertise or establish a cause.

If you explicitly save/email a report, or use a funnel that collects contact details before results, we store your name, email, organisation, answers and report, queue the requested report email and provide a private access link valid for up to 30 days. Anyone with that link can access the saved report and contact details; keep it secure. Optional educational follow-up is enrolled only when you select its unchecked choice, where offered. The available sequence depends on the funnel. Use the email preferences link to stop it. An inquiry, a recorded reply or an active sales conversation also stops pending follow-up.

Requesting expert review is a separate action through the shared inquiry form and may include your signed result context. We keep assessment/report snapshots and human-reviewed case versions privately to manage that request. Funnel records use the configured retention period, initially 365 days; contact us about access or deletion. Access expiry does not itself promise immediate record deletion. Email-service acceptance, configured delivery/bounce callbacks and actual inbox placement are separate states. Optional analytics events contain no contact details, answers, report text or private access tokens.

Emailing TRIOD

If you send an email to info@triodagency.com, TRIOD receives the information you include and can use it to respond to your inquiry. Please share only the details needed to begin the conversation.

Insights reading preferences

Insights recommendations use the current article’s topics. If you enable “Remember my reading,” up to 20 recently visited Insights slugs and their visit times stay in your browser for up to 30 days. They are not sent to TRIOD or used to track other websites. You can disable this preference or clear history beneath any article. Recommendations work without saved history.

Analytics and advertising

Optional analytics and advertising platforms are managed centrally and only load after you allow the relevant purpose. First-touch, session and latest attributed source context are retained only with analytics consent. Consented funnel events measure tool and inquiry progress; marketing consent enables supported advertising events. We record inquiry qualification and commercial outcomes privately to assess which sources produce suitable opportunities. You can reject optional tracking and still use the website and forms. The hosting provider may process technical information needed to serve and protect the website.

Retention and your choices

Inquiries are retained for up to the configured retention period, initially 365 days, unless a continuing engagement or applicable obligation requires a separate record. Contact TRIOD to request access, correction, export or deletion of information you submitted. Reopen Privacy settings in the footer to change optional tracking choices. Our email provider may retain delivery records under its own policies.

Questions

For questions about information you have shared with TRIOD, contact info@triodagency.com.